Frequently Asked Questions
Find all the answers to your questions here to take full advantage of your benefits!
Questions
What is Descuentos Privados ?
Descuentos Privados is a portal that provides access to hundreds of e-merchant sites and offers (refunds, discounts, coupons, welcome offers...).
Who can benefit from Descuentos Privados service?
To enjoy Descuentos Privados service, simply register either through an order confirmation page on one of our partner sites or directly through the home page of https://descuentosprivados.es. You must be at least 18 years old and a natural person. In order to use the Descuentos Privados service, you must also accept the Terms of Use and Privacy Policy.
How to contact customer service?
Customer service can be reached in 3 different ways
- By phone from Monday to Friday (excluding public holidays) at 0034911899408 (free call from a fixed and mobile phone)
- By email to contact@descuentosprivados.es
- By mail to Shop-Makers Descuentos Privados 5 Avenue Ingres, 75016 Paris
How to cancel my subscription?
You can unsubscribe at any time without justification by contacting Customer Service:
- By phone from Monday to Friday (excluding public holidays) at 0034911899408 (free call from a fixed and mobile phone)
- By email to contact@descuentosprivados.es
- By mail to Shop-Makers Descuentos Privados 5 Avenue Ingres, 75016 Paris
- Through your Customer Area
- Once your subscription is cancelled, you will receive a confirmation email and your subscription will end at the end of your current contract period.
What is the price of the Descuentos Privados subscription?
The monthly subscription to Descuentos Privados is €21.90 including VAT.
What does REDUCPRIV.COM mean on my bank statement?
This wording is used by Descuentos Privados so that you can immediately recognise where the direct debit comes from and come to our site and contact Customer Service if necessary.
How will I receive my refunds?
You will receive your refunds directly to your bank account once a month if the amount of your refunds exceeds €5. If the amount of your refunds does not exceed €5, they will be carried over to the next month.
In order to receive your refunds, it is essential to enter your bank details in your customer area.
Are my Cash Back refunds valid for all my purchases?
No, some purchases do not allow you to get a Cash Back refund:
- Purchases not made on the Internet
- Purchases made with vouchers or gift cards
- Purchases that do not comply with our general terms and conditions
How to use the Descuentos Privados service?
In order to use the Descuentos Privados service you must :
- Login to your account on the site descuentosprivados.es with your login details,
- Then click on the merchant tab,
- Then click on the merchant you are interested in,
- Then you will be sent directly to the merchant's website where you can make your purchase as you usually do.,
- Your purchases will be directly forwarded to us and you will have the amounts of your refunds indicated in your account.
How do I do if my purchases are not credited to my account?
If your purchases are not transferred to your account:
- You can contact our Customer Service
- Send your invoice through the interface of your Customer area so that we can take your purchase into account.
What is the maximum monthly refunds amount that I can receive?
The maximum amount you can receive per month for your refunds is €300 for your purchases and €300 for your refunds of shipping costs.
What is the refund term?
The refund period depends on the merchant's return, it usually takes up to 45 days.
Why choose Descuentos Privados ?
You can receive a €18 reward every month by making a new purchase from the e-merchant Partner through which you registered.
Rewards on your purchases
Up to €300 of rewards on your purchases per month
Rewards on your deliveries
Up to €300 of rewards on your deliveries per month
Loyalty Rewards
Up to €216 of loyalty rewards per year
Thousands of discount codes
Thousands of discount codes at over 500 merchants